Community Rebellion Live

AC

Andrew Claremont
Speaker

No single community platform will do everything you want. That’s why you need a community stack — a bespoke set of tools suited to your specific community.In this session, we’ll talk through how you can efficiently assemble your own community stack by finding and evaluating new tools and platforms

SJ

Shawna James
Speaker

We all know Community is essential for your businesses bottom line, customer retention, and better brand building (to name a few!). But how are you engaging your product teams in the process of building community? If product is at the center of your organization, it needs to have a role in your Community to help customers understand what you are building, why you are building it, and how they play a role in the process via their feedback. Better alignment with product helps create stronger business cases for the Community and helps engage a key business stakeholder in the important work you are doing. Learn with Shawna about how she is building trust, deepening relationships across teams, and creating organizational transformation at Zendesk to improve customer experience in the Community through strategic alignment with the Product organization.