Measure your community's impact like never before

Bring together community, sales, and customer data to deliver actionable insights for your go-to-market team.

Empowering commUnity teams at the world's fastest growing companies
Talkbase Analytics

Your all-in-one platform for Community ROI

Analytics that make it easy to get answers, drive decisions, and showcase the impact of your community investments.
Tell your community story in numbers

Create custom reports to connect the dots between community, support,
product, marketing, customer success, and more.

View the right community data

Customize the view of your dashboards and vizualize the right community data.

Make right community decisions

Understand where you community makes real business impact and take action.

View the right segments

Create automated contact lists and view analytics within custom time frames.

Member-level data insights

Discover the true impact of community initiatives by analyzing data at the individual level of each member.

Here’s what we can do cross-functionally

With Talkbase community analytics, teams can easily analyze how and why customers engage in their community throughout their acquisition, onboarding, and retention process.

Number of members with weekly activity

3,179

Number of ICP Companies in the community

174

New member growth MOM

13.7%

Total opportunities with community activity

253

Closed opportunities with community activity

74

Closed opportunities with community activity

34%

Number of verified members

7,154

Community engagement rate

25.3%

New member growth in last 3 months

+311
On Demand

Deals with community as the source of contact

107

Closed Won Deals with community activity

31

Number of open Deals with community activity

62
On Demand

Saved in case deflection ($)

Number of questions * cost per support agent’s time

13,745

Time saved (hours)

Number of questions * avg. time to solve

640

Average opened tickets per member

0.9
On Demand

Resolved cases within the community

Number of questions marked as resolved

807

Resolved case volume

% of cases resolved in the community

64.5%
Talkbase CRM

Effortless Way To Organize Community Contacts

CRM Profile Details

Uncover the impact of community on your business growth down
to a single member.

Build Dynamic & Static Lists

Group contacts by platform, activity, or event attendance for easier reporting.

Tag members

Easily manage all your members by creating custom tags for categorization.

Company CRM

Understand what companies your community members are coming from and analyze their engagement.

Engagement

Turn your data into action with Talkbase add-ons

Organize events

Host virtual and in-person event or meet-ups faster than ever.

Community page

Build your community resource hub with event calendar and a member directory in seconds.

Applications

Review, approve and onboard you new community members.

Community analytics you’ll love using

With Talkbase, we’re able to dive a layer deeper to better understand our community members, keep our data organized, and measure the impact that community brings to the company. Unquestionably, Talkbase has saved me time and has proven so valuable to not only me as the community person but to my execs and the organization as a whole.

Kevin Newsum
Head of Community

Our partnership with Talkbase has been transformative. It's not just about saving time; it's about empowering our members, fostering growth, and breaking barriers. Talkbase has helped us grow our community and brought in an additional $15k in memberships.

Stop guessing. Start measuring.

No credit card required

21-day trial

Onboarding support included