Community & business data, centralized
Showcase the value of your community to the business. Talkbase sets the stage for successful cross-collaboration among community teams working with customer, marketing, sales, and product development.
Drive measurable results across the business
Create custom reports to connect the dots between community, support,
product, marketing, customer success, and more.
Customize the view of your dashboards and vizualize the right community data.
Understand where you community makes real business impact and take action.
Create automated contact lists and view analytics within custom time frames.
Discover the true impact of community initiatives by analyzing data at the individual level of each member.
Here’s what we can do cross-functionally
With Talkbase community analytics, teams can easily analyze how and why customers engage in their community throughout their acquisition, onboarding, and retention process.
Number of members with weekly activity
Number of ICP Companies in the community
New member growth MOM
Total opportunities with community activity
Closed opportunities with community activity
Closed opportunities with community activity
Number of verified members
Community engagement rate
New member growth in last 3 months
Deals with community as the source of contact
Closed Won Deals with community activity
Number of open Deals with community activity
Saved in case deflection ($)
Number of questions * cost per support agent’s time
Time saved (hours)
Number of questions * avg. time to solve
Average opened tickets per member
Resolved cases within the community
Number of questions marked as resolved
Resolved case volume
% of cases resolved in the community
Effortless Way To Organize Community Contacts
Uncover the impact of community on your business growth down
to a single member.
Group contacts by platform, activity, or event attendance for easier reporting.
Easily manage all your members by creating custom tags for categorization.
Understand what companies your community members are coming from and analyze their engagement.
Turn your data into action with Talkbase add-ons
Host virtual and in-person event or meet-ups faster than ever.
Build your community resource hub with event calendar and a member directory in seconds.
Review, approve and onboard you new community members.
Join the Talkbase Friends Community today
Meet other community operators, event managers, and community experts to learn best practices, share tips, and get access to exclusive community events.
Community analytics you’ll love using
Talkbase has taken our community programs and events to a new level. Our work more efficient and streamlined. From the first interaction, you can feel that this is a tool for community managers, built by people who have community management in their hearts.
I use Talkbase on a daily basis - I’m in it all the time, especially before an event where I’m constantly looking at the attendee list. It’s so easy and intuitive… seriously.
