Tell your community story in numbers
With Talkbase Analytics, you can prove the cross-functional value of your community to the business by showing the data your executive team needs.
Finally understand your community’s ROI to the business
Understand the correlation of community involvement and customer retention and renewals.
Measure increased feature adoption, product ideas, and product usage due to community engagement.
Measure the impact of community engagement on the sales pipeline.
Discover measurable exposure and awareness through community channels.
Determine community’s impact on reducing support costs and improving customer satisfaction scores.
Quantify and visualize your community’s impact
Choose you view in numbers, charts, graphs of lists to best capture the essence of what you need reporting on.
See top community members who initiate conversations, reply to the most conversations, and are the most active in the community.
Build custom dashboards to view data from multiple sources and team to help vizualize the impact your community has across the organization.
Prioritize what activities are most important for your community by adding custom weights for posts, replies, and reactions.
Create a Static List or export insights via an integration or download to Excel for further actions and analysis.
Read more about Talkbase Analytics
Creating a successful community is a bit like conducting a symphony. Between online community components like Q&A, discussions, and product ideation, to in-person or hybrid activities and programs like user groups and events, community managers are constantly making sure the community symphony is playing on-beat and in-tune.Something community teams have mastered is tracking the health of the community - the engagement, new members, activities, etc. The real difficulty, though, goes a layer deeper into the value of the community - that is, what the community brings back to the business.
Talkbase's new analytics feature is a game-changer for community builders. It addresses the pain points voiced by professionals in the field, offering a comprehensive solution to the challenges of quantifying the ROI of community. By simplifying data integration and analysis, we're providing a powerful tool that enables community professionals to communicate the true impact of their work. It's time to unlock the full potential of your community with Talkbase Analytics.
