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Design Unleashed: Real Ways to Build a Customer-First Business
01
Apr 25
In-person

Design Unleashed: Real Ways to Build a Customer-First Business

When

Tue, Apr 1, 2025, 4:00 PM - 7:30 PM (UTC)

Location
Celonis SL
Pl. de Manuel Gómez-Moreno, 2, Tetuán, 28020 Madrid, Španělsko

Event information

Tired of empty buzzwords? On April 1st at the Celonis Office in Madrid, join us to cut through the jargon and dive into real, customer-first service design. No fluff—just practical insights and honest discussions on designing services that truly meet customer needs.

Why attend?

  • Get practical strategies to build services that work—for customers and business

  • Move beyond jargon with real, straightforward conversations

  • Connect with like-minded professionals who care about making a real impact

  • Walk away with insights you can apply immediately

  • Let’s talk honestly about what it really takes to design for customers.

See you there!

Schedule

4:00 PM

Open doors and networking

4:30 PM

Welcome from the Host

5:10 PM

Navigating Service Design in rapid, tech-driven delivery environments

5:40 PM

The power of contexual experimentation

6:10 PM

Networking

Speakers

SS
SS

Sofia Santos

Service Design Manager at Mews

MR
MR

Marina Rico

Senior Strategic Service Designer at Mews

AJ
AJ

Antonio Jimeno

Head of Global Experience Lab at IKEA

DZ
DZ

Diana Zalbidea

Sr Principal Service Designer at Deutche Telekom

LA
LA

Lina Arias

Senior Service Designer at Deutche Telekom

Event registration

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FreeTue, Apr 1, 2025, 4:00 PM (UTC)Apr 1, 2025, 4:00 PM (UTC)