Tiffany Oda

Looking beyond the cookie-cutter job description, these are some of the underrated skills that make a "good" community manager "great"!

In this article, we'll share how you can take data from community and its cross-functional stakeholder team to formulate quantitative ROI of community to the overall organization. We'll start with Community & Support collaboration.

There are several benefits to having a dedicated Community Relationship Manager, separate from your company’s Customer Relationship Manager. In this article, we cover three reasons why, like owning your own data, being able to customize based off of your needs as a community manager, and being enabled to break down cross-functional silos.

Creating a successful community is a bit like conducting a symphony. Between online community components like Q&A, discussions, and product ideation, to in-person or hybrid activities and programs like user groups and events, community managers are constantly making sure the community symphony is playing on-beat and in-tune.Something community teams have mastered is tracking the health of the community - the engagement, new members, activities, etc. The real difficulty, though, goes a layer deeper into the value of the community - that is, what the community brings back to the business.

Talkbase's new analytics feature is a game-changer for community builders. It addresses the pain points voiced by professionals in the field, offering a comprehensive solution to the challenges of quantifying the ROI of community. By simplifying data integration and analysis, we're providing a powerful tool that enables community professionals to communicate the true impact of their work. It's time to unlock the full potential of your community with Talkbase Analytics.

As we continue our series on cross-functional team meetings, our focus shifts to the convergence of Sales and Community teams. This partnership stands as a pivotal factor not only in fostering a vibrant community, but also in driving better-qualified sales opportunities drawn from community engagement. In this article, we will delve into sample meeting agendas for when Sales and Community teams come together, highlighting the synergy of discussing community qualified leads (CQLs), expansion opportunities, and ROI from community engagement.

In the realm of dynamic inter-departmental collaboration, and to continue our cross-functional meeting agenda series, the spotlight now falls on the convergence of Community and Product teams. This alliance serves as a linchpin for not only nurturing a thriving community but also fueling product excellence through community member-driven insights. In this article, we will delve into the sample meeting agendas when Community and Product teams convene, emphasizing the synergy of discussing community-driven ideas, roadmap priorities, recent successes, and upcoming product engagement opportunities.

We’re continuing our cross-functional team meeting agendas by focusing on the dynamic partnership between Customer Support and Community teams. As customer-centricity gains traction, fostering a seamless relationship between these two crucial departments has become pivotal for taking the customer experience to the next level. In this blog article, we’ll delve into the community management meeting agendas at the early, mid, and advanced stages of collaboration, unraveling the key components that fuel joint success.

Community and Customer Success teams working together ensures a more seamless customer experience. From their first interaction with the company, whether it’s vendor selection or figuring out if the product fits their business needs, Community and Customer Success are front and center. Regular meetings between these teams ensure that they are aligned and working towards the same objectives, and they provide an opportunity for both teams to share their insights and learn from each other, while eliminating potentially duplicative work.

As we navigate the ever-changing landscape of remote work and community engagement, the 2-Minute Presentation emerges as a beacon of hope—a way to transcend the fatigue of online icebreakers and establish meaningful connections. Let's embrace the power of sharing, learning, and growing together, and witness the transformative effects it can have on our communities. Also, I’m SO curious what everyone’s topics of discussion will be. Aren’t you? 🙂

Event management can be both thrilling and demanding, requiring meticulous planning and seamless coordination. And as community managers, we often inadvertently fall into part-time event planners. In this article, we'll delve into three common challenges of event management and how Talkbase, a powerful event management tool, can make these challenges easier to tackle.

Community management requires being able to keep track of and understand your community members. However, traditional CRMs are typically used for sales or general contact management and can lack certain features specific for community building. Learn about three Community CRM features in the Talkbase CRM that can help you improve visibility and management of your community members.

Gated communities are becoming increasingly popular in today's society due to the additional security and safety that it brings. However, having a gated community can increase operational overhead. Learn how Talkbase's Community Applications feature streamlines the entire process.

With the resurgence of in-person events in a “post-pandemic” world, attending conferences centered around Community is one of my absolute favorites...

We’re trying something a little different from those “normal” so-and-so joins X company. Here, you’ll be hearing directly from me (Tiff) on a bit about my journey...

Community budget is always a sensitive subject. This post will help you to get buy-in and approval to purchase new tools...

🎶 It’s the most wonderful time of the year…🎶 ROADMAPPING TIME!

In real life (IRL) events. Remember them? They used to be pretty big before the pandemic Zoomified our social lives...