Community Management

Community is a cross-functional force multiplier that enables you to level up your marketing, customer success, sales, and product development...

Setting community goals at the start of the year is a valuable exercise—but it’s only step one. The real value comes from regularly reviewing them...

Automating messages can help you streamline onboarding, announcements, and engagement prompts...

Here are five actionable strategies I'm implementing without overloading my to-do list

Setting goals for your community sounds simple enough… until you actually sit down to do it. Suddenly, it’s like trying to read a map with no legend...

Discover a variety of key locations on your product to link to your online community.

Discover a variety of key locations on your website to highlight and link to your community.

One way or another, when it comes to communities, we're always dealing with people. Of course, we love and value data, but there is another side to it. Regardless of the topic of the community, the truth is we're engaging with humans, yes, real people!

Looking beyond the cookie-cutter job description, these are some of the underrated skills that make a "good" community manager "great"!

As we navigate the ever-changing landscape of remote work and community engagement, the 2-Minute Presentation emerges as a beacon of hope—a way to transcend the fatigue of online icebreakers and establish meaningful connections. Let's embrace the power of sharing, learning, and growing together, and witness the transformative effects it can have on our communities. Also, I’m SO curious what everyone’s topics of discussion will be. Aren’t you? 🙂

Understand the significance of clear OKRs for community professionals. Learn how they can align community strategies with business outcomes.

Five key guidelines to assist you in creating a positive onboarding experience for your community

🔮 It’s the end of the year and lots of folks are wrapping things up with their predictions for 2023. We decided to take a different approach...

🎶 It’s the most wonderful time of the year…🎶 ROADMAPPING TIME!

So you’re building a community and it’s getting active and there’s interest from new members. But do you really know how your members view your community? What difference does your...

On August 30, we had an in-depth discussion about Community Advocacy Programs featuring myself, Jeni Asaba of Jamf, and Klara Losert of Talkbase. We talked about...

Creating values for our community is helping us make more straightforward strategical decisions and supporting us in our day-to-day tasks. They are part of our community governance that...

If you’re a community manager who is thinking about re-launching a community, you likely already know this is the type of project that is best done with...

In the community management field stress is something often found. It can lead to long-term consequences, such as occupational burnout...

Let’s set the scene…You were recently hired to lead community efforts at a reputable company...

As a community builder, you spend most of your time being with your community, listening to their need, creating programs...