
Engagement rates, growth metrics, and activity levels are the traditional metrics that many organizations rely on to gauge the impact of their communities. But what about the intangible benefits that numbers alone can’t capture?

Jae (Jennifer) Washington
Mar 25, 2025

Communities are awash with qualitative data. It’s everywhere. We often seek it out with focus groups, surveys, polls, interviews, and discussions...

Gareth Wilson
Feb 26, 2025

Measuring the ROI of community is hard. Unsurprisingly, many of us put it off. Some of us are even encouraged to...

Gareth Wilson
Feb 12, 2025
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