Cross-Functionality

In this article, we'll share how you can take data from community and its cross-functional stakeholder team to formulate quantitative ROI of community to the overall organization. We'll start with Community & Support collaboration.

Creating a successful community is a bit like conducting a symphony. Between online community components like Q&A, discussions, and product ideation, to in-person or hybrid activities and programs like user groups and events, community managers are constantly making sure the community symphony is playing on-beat and in-tune.Something community teams have mastered is tracking the health of the community - the engagement, new members, activities, etc. The real difficulty, though, goes a layer deeper into the value of the community - that is, what the community brings back to the business.

As we continue our series on cross-functional team meetings, our focus shifts to the convergence of Sales and Community teams. This partnership stands as a pivotal factor not only in fostering a vibrant community, but also in driving better-qualified sales opportunities drawn from community engagement. In this article, we will delve into sample meeting agendas for when Sales and Community teams come together, highlighting the synergy of discussing community qualified leads (CQLs), expansion opportunities, and ROI from community engagement.

In the realm of dynamic inter-departmental collaboration, and to continue our cross-functional meeting agenda series, the spotlight now falls on the convergence of Community and Product teams. This alliance serves as a linchpin for not only nurturing a thriving community but also fueling product excellence through community member-driven insights. In this article, we will delve into the sample meeting agendas when Community and Product teams convene, emphasizing the synergy of discussing community-driven ideas, roadmap priorities, recent successes, and upcoming product engagement opportunities.

We’re continuing our cross-functional team meeting agendas by focusing on the dynamic partnership between Customer Support and Community teams. As customer-centricity gains traction, fostering a seamless relationship between these two crucial departments has become pivotal for taking the customer experience to the next level. In this blog article, we’ll delve into the community management meeting agendas at the early, mid, and advanced stages of collaboration, unraveling the key components that fuel joint success.

Community and Customer Success teams working together ensures a more seamless customer experience. From their first interaction with the company, whether it’s vendor selection or figuring out if the product fits their business needs, Community and Customer Success are front and center. Regular meetings between these teams ensure that they are aligned and working towards the same objectives, and they provide an opportunity for both teams to share their insights and learn from each other, while eliminating potentially duplicative work.

There are a lot of shared goals and commonalities between Community and Customer Success, where it benefits both to have a collaborative working partnership. In this article, Isabel Ruiz talks about 4 easy ways to build Community alongside Customer Success.